Delivery & Returns

Ordering Online
Once you have decided on your purchases, simply select the items you would like to buy, choose the size, colour, style and quantity (where applicable) and click ‘Add to Shopping Cart’. The ‘Shopping Cart’ details are displayed on the top of every page and you will have an option to review the items you’ve selected by clicking on the ‘Shopping Cart’. When here, you can return to shop some more or once you are happy with the content of your ‘Shopping Cart’, click on ‘Checkout’.

Initially you will be asked for your details and will be required to select a postage option. We accept Visa, Mastercard, Electron and Maestro. Please be sure to provide your exact billing address and telephone number and the details your credit card company has on file for you. Incorrect information may result in a delay in processing your order. Payment will automatically redirect you to our secure payment options by 3D Secure or Paypal. Once payment is received, we will send you confirmation via email and also inform you when your order is dispatched. We send out email invoices in order to save time and the planet – you can then either print it off for your records or save it to your desktop.

Postage & Delivery
Regardless of how much you order - here at Quack Quack Moo, we keep things simple. There are three delivery options, the costs of which are below:

UK Standard Delivery, 3-4 working days = £3.95

UK Next Working Day Delivery (if ordered before 1pm Monday-Thursday) = £7.50
Please note, if you order before 1pm on Fridays, your item will be delivered Monday
If you order after 1pm on Fridays, your item will be shipped on Monday and delivered on Tuesday
If you order before 1pm on Friday and would like a Saturday delivery**

**UK Saturday Delivery = £25.00

Europe & International = £9.50

Postage times are always an estimate. We shall send off your packages as soon as we can. The delivery times outlined are also subject to change during severe weather, bank holidays and weekends.

Deliveries take place Monday to Friday - Saturday deliveries are available but are sent through premium courier services**. Signature is required as proof of identity.

Please note that if you change your delivery address or have entered your delivery address incorrectly after your order has been despatched we reserve the right to pass on any redirection fee that our courier charges us.

If you have not made any special arrangement with us in advance, and there is no-one to sign for the package when the courier attempts delivery, a card will be left with details of your local depot and you will be required to organise redelivery arrangements directly with your local depot.

Returns & Refunds
We offer a money back or exchange guarantee on all merchandise sold by Quack Quack Moo Clothing Limited, provided that the item(s) is returned within 14 days from the date of order. If you are not completely satisfied with your purchase, you may return it, providing it is unused, complete with tags, and in its original packaging. Only if the return is due to a manufacturing defect or a delivery error on our part shall delivery costs also be refunded.

Only the account used to purchase the goods shall be refunded when Quack Quack Moo Clothing Limited has received and processed your returned item(s). Prior to returning your item(s) please email us so that one of our customer services team can provide you with the address to send the returned goods and the procedure to complete the refund process.

Quack Quack Moo Clothing Limited cannot guarantee to refund or exchange purchases that are not returned in accordance with our Returns policy.


IF YOU HAVE ANY QUERIES REGARDING YOUR ORDER OR DELIVERY PLEASE CONTACT OUR DEDICATED DESPATCH MANAGER, TRISH:
Email: trish@quackquackmoo.co.uk
PLEASE QUOTE YOUR SURNAME, ORDER NUMBER & POSTCODE TO ENSURE A QUICK RESPONSE

Washing & Size Guide

Washing Guide
We recommend washing all of our garments at 40 degree's for environmental reasons, however items can be washed up to 60 degree's should you wish
Wash bright colours separate to light colours and whites. Do not bleach
All items are suitable for tumble drying however always bear in mind line drying where possible
When ironing our items, iron on a medium heat to preserve the fabric quality, alternatively dry flat
Our prints are designed to be easy iron however please test on an inconspicuous area incase your iron is extremely hot
 

Size Guide
Newborn - Height 56cm and weight 4.5kg/10lb 
0-3 months - Height 62cm and weight 6.5kg/14.5lb 
3-6 months - Height 68cm and weight 8.0kg/17.5lb
6-9 months - Height 74cm and weight 9.0kg/20lb |
9-12 months - Height 80cm
12-18 months - Height 86cm
18 months-2 years - Height 92cm
2-3 years - Height 98cm
3-4 years - Height 104cm