Once you have decided on your purchases, simply Select the items you would like to buy, choose the size, colour, style and quantity (where applicable) and click ‘Add to Shopping Cart’. The ‘Shopping Cart’ details are displayed on the top of every page and you will have an option to review the items you’ve selected by clicking on the ‘Shopping Cart’. When here, you can return to shop some more or once you are happy with the content of your ‘Shopping Cart’, click on ‘Checkout’.
Initially you will be asked for your details and will be required to select a postage option. We accept Visa, Mastercard, Electron and Maestro. Please be sure to provide your exact billing address and telephone number and the details your credit card company has on file for you. Incorrect information may result in a delay in processing your order. Payment will automatically redirect you to our secure payment options by SagePay and 3d Secure. Once payment is received, we will send you confirmation via email and also inform you when your order is dispatched. We send out email invoices in order to save time and the planet – you can then either print it off for your records or save it to your desktop.
Regardless of how much you order - here at Quack Quack Moo, we keep things simple. There are three delivery options, the costs of which are below:
Standard Delivery, 3-4 working days = £3.20
Next Day Delivery (if ordered before 12 noon) = £5.50
Europe & International = £8.99
Postage times are always an estimate. We shall send off your packages as soon as we can. The delivery times outlined are also subject to change during severe weather, bank holidays and weekends.
Deliveries take place Monday to Friday - weekend delivery is not currently available. Signature is required as proof of identity.
Please note that if you change your delivery address after your order has been dispatched we reserve the right to pass on any redirection fee that our courier charges us.
If you have not made any special arrangement with us in advance, and there is no-one to sign for the package when the courier attempts delivery, a card will be left with details of your local depot.
We offer a money back or exchange guarantee on all merchandise sold by Quack Quack Moo Clothing Limited, provided that the item(s) is returned within 14 days from the date of order. If you are not completely satisfied with your purchase, you may return it, providing it is unused, complete with tags, and in its original packaging. Only if the return is due to a manufacturing defect or a delivery error on our part shall delivery costs also be refunded.
Only the account used to purchase the goods shall be refunded when Quack Quack Moo Clothing Limited has received and processed your returned item(s), together with a completed Returns Form. It is the Customer’s responsibility to return the item(s) and we recommend that you return the item(s) via Special Delivery, as we shall not be able to refund or exchange any items that are lost in transit.
Quack Quack Moo Clothing Limited cannot guarantee to refund or exchange purchases that are not returned in accordance with our Returns policy.
Please download and complete the Returns Form and post with the item(s) to Quack Quack Moo Clothing Limited, 3B Returns Department, 15/16 Tresprison Business Park, Helston, Cornwall, TR13 0QD